Articles & Publications

Judith E. Glaser frequently wrote for and was featured in blogs and podcasts by major media outlets like Entrepreneur, Harvard Business Review, The Huffington Post, and Psychology Today, as well as other specialty sites in the conversational and leadership arenas and other voices throughout the world. Since her passing in 2018, Nick Balboa manages her blog on Psychology Today.

Talking machines, meet trust-based beings.

The connection between conversational AI and conversational IQ is inevitable, but what's the difference? Artificial Intelligence (AI) is a field of study and technology that aims to develop intelligence in machines and computer programs. AIs perform a wide variety of tasks in the modern world, ranging from robotics to supply chain management, cybersecurity, and most famously, chatbots and virtual assistants (such as Siri, Alexa). Not all AIs are designed to perform human-like tasks with similar or better intelligence; but what about the ones that are? As the field of AI progressed into communications, it marked the dawning of a new era: conversational artificial intelligence.

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